Contact information

Have a question about a product, need help with an order, or not sure which lamp is right for your space?

We're here to help.

Send us a message and our customer support team will respond within one business day. Whether you're looking for product recommendations, tracking information, or assistance with a return, we'll do our best to provide a clear and helpful answer.

Email Support

support@symval.com

Email is the fastest way to reach us.

If you're contacting us about an existing order, please include your order number in your message so we can assist you more quickly.

Support Hours

Monday – Friday
9:00 AM – 6:00 PM Eastern Time (ET)

Messages received outside business hours will be answered on the next business day.

What We Can Help With

Order Status & Tracking

If your tracking information has not updated, your package appears delayed, or you have questions about delivery, contact us and we'll help investigate the shipment status.

Returns & Refunds

Need to return an item?

Eligible products may be returned within 30 days of delivery. Our support team can guide you through the return process and answer any questions about eligibility.

Product Questions Before You Buy

Not sure which lamp best fits your desk, bedroom, living room, or workspace?

We're happy to help you compare options and understand product specifications before making a purchase.

Damaged or Missing Items

If an item arrives damaged or parts are missing, please email us with photos of the issue. We'll work to provide an appropriate resolution as quickly as possible.