Refund & Return Policy

At Symval, we want you to feel confident when shopping with us. This policy explains how returns and refunds work, what items qualify for a return, and what to expect during the refund process.

If you have any questions, please contact us at support@symval.com.

1. Return Window

You may request a return within 30 days of the delivery date.

Unfortunately, return requests submitted more than 30 days after delivery cannot be accepted.

Please refer to your tracking information to confirm the delivery date of your order.

2. Eligible Return Conditions

To qualify for a return, items must meet all of the following conditions:

Unused and in the same condition received
Returned in the original packaging
Include all accessories, manuals, hardware, and included components
Accompanied by the original order number or proof of purchase

Items that do not meet these requirements may not qualify for a refund.

3. Non-Returnable Items

We cannot accept returns for:

Items returned more than 30 days after delivery
Products that have been used, installed, altered, or damaged after delivery
Products missing original packaging or included accessories
Custom-made or personalized products (if applicable)
Items that do not comply with the return requirements listed above

4. How to Start a Return

Step 1

Email support@symval.com with:

Your order number
Reason for the return
Photos of the item if it is damaged or defective

Step 2

Our customer support team will review your request and respond within one business day with return instructions if your return is approved.

Step 3

Package the item securely and ship it using a trackable shipping method.

We recommend retaining your tracking number until the return process is complete.

Step 4

Once the returned item is received and inspected, we will notify you regarding the approval or denial of your refund.

5. Return Shipping Costs

If the Return Is Due to Our Error

Examples include:

Defective products
Damaged items received during transit
Incorrect items shipped

In these situations, we may provide return shipping assistance at no additional cost to you.

Customer-Initiated Returns

Examples include:

Change of mind
Ordered the wrong item
Product does not fit your space or preferences

For these returns, customers are generally responsible for return shipping costs.

We do not charge restocking fees.

6. Return Address

Please do not send returns without first contacting us and receiving return authorization instructions.

Return instructions and the appropriate return address will be provided by our support team after your request has been reviewed.

7. Refund Process

After we receive your returned item, it will be inspected within approximately 2 business days.

You will receive an email notification confirming whether the refund has been approved.

If approved:

Refunds are issued to the original payment method used during purchase.
Refunds are typically processed within 5 business days after approval.
Financial institutions and payment providers may require additional processing time before funds appear in your account.

For security purposes, refunds can only be issued to the original payment method used for the transaction.